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  Guide to registration of service and activation of a Demo license
GUIDE TO REGISTRATION OF SERVICE AND ACTIVATION OF A DEMO LICENSE

SERVICE REGISTRATION

Open the following link and click on button [Register] to proceed with the registration procedure: https://cloud.flashstart.com/.



Fill in the various fields of the page that opens as follows:

- Type of user: Select from the pull-down menu the type of user you want to register between Company / Professional, Government, School, Reseller and Home User.
- Company name: Enter your company name.
- Name: Type the reference user name you want to register.
- Surname: Enter the reference user surname you want to register.
- Country: Select from the list the Country of membership.
- Email: Type a valid email to which service access parameters and activation and configuration guides will be sent.
- Telephone (optional): Enter a personal or business phone number so that you can be contacted for technical / commercial advice..
Check the voice I authorize use of my personal data - We take care with your data - Registration is secure via SSL protocol and then click on green button [Active now for free].
After that a new page will open where you can activate a free demo of 1 month.



DEMO ACTIVATION

Select from the drop-down menu I want to register for a free trial eand then click on [Proceed] button.



Select Webfilter and malware mitigation Full Demo voice from drop-down menu and click on [Proceed] button.



Click again on [Proceed] button.



A summary page with the start date and end date of the Demo license will be shown. Click then on [Proceed] button to create the Demo license.



Wait for the license to be generated
NB: Do not close the page during this step otherwise the license will not be generated.



At this point the license was successfully generated and you can access your Content Filter panel by clicking on the [GO TO THE DASHBOARD] button.



9) Type so your registration credentials.
NB: You will receive an email, with access credentials, at the address specified when registering to the service.
If you do not receive the mail try to check in spam box.
In case of non-delivery, please contact our technical support.
  First configuration
GUIDE FOR THE FIRST CONFIGURATION OF CLOUD FILTER

Log with your credentials to the address: https://cloud.flashstart.com/.
If it's the first time you log in or, if you haven't add a network yet, it'll automatically open a support page for the first configuration.
You can also access to the first configuration menu by clicking on the wrench, at the top right of the panel, and select the voice [First configuration].



From this page, you can choose if use the wizard, to activate the Cloud Filter, or the manual procedure.
Then choose one of the following methods:
1. Wizard configuration
2. Manual configuration

Method (1): WIZARD CONFIGURATION
Choose the logo of your device to proceed with the configuration.
Then select the model of your device



Click on button [Start configuration].



The window that appears will show the DNSs to be configured on your Router/Firewall, also listed at the bottom left of each page on the Cloud panel, and the credentials to use.
NB: For security reasons only the first character of the password is displayed.



At the bottom of the page you can choose between three different options, namely:
- [View the guide]: Clicking on it will be shown a guide with the various steps to activate the service on the device you chose previously.
- [Skip test and close]: By doing this, the guide will be closed and the configuration procedure will then complete. This will not result in further testing.
- [Device connection test]: Selecting this option will run a test that will check if your device has been correctly synchronized with our Servers. The test will take up to 90 seconds.
If the link did not work correctly, an error message will appear on the right, such as the one shown below.
In this case, we recommend that you review the guide or contact us for technical support using the direct links that will appear under the error message.



If instead of a test run correctly, the following message will appear:



In the page will disappear the button [Device connection test] and it'll appear antoher one called [Open test DNS page].



Clicking on the latter will open a new page and a further test will be made to see if our DNSs have been properly set up.
If this doesn't works, a series of FAQs will be displayed with solutions to frequently encountered problems. You will also be able to open a support chat or a ticket that will be answered as soon as possible.
NB: For the test to be successful, you must be connected via an internal device to the network on which you want to enable Cloud Filters.



If the test will succeed, you will be able to close the test page.
Close also che page with wizard by clicking on voice [Close].

Method 2: MANUAL CONFIGURATION
On the first page of wizard, click on the entry [Can not find your device? Switch to manual configuration] to proceed with manual configuration.



Select I have a Static Ip if your network has a public static IP else choose I have a Dynamic Ip.
To know this information you must contact your Provider or proceed as follows:
- Check you public IP by accessing, for example, this site: whatsmyip.org.
- Turn off you device and turn it on again after a few minutes.
- Open again the site whatsmyip.org and check if the public IP has changed, in this case it means that it is dynamic, or if it has remained the same, then almost certainly static.
Then follow the directions based on the type of internet connection:
A. Static public IP configuration
B. Dynamic public IP configuration

Option A: CONFIGURATION WITH STATIC IP
Choose the voice I have a Static Ip'. Then click on button [Continue].



You will automatically enter the public IP of your network into the field Insert your IP.
NB: We recommend checking if the inserted IP is correct by opening the sitewhatsmyip.org.
Then click on button [Continue].



This page requires the inclusion of the Brand and Model of the Router / Firewall on which you want to enable the Cloud Filter service.
Usually, this information can be found on the device label placed under the latter.
NB: This information will be used exclusively by us to improve the service by adding new guides.
Once you have entered these data, click on the button [Continue].



In this case, a window will appear showing the DNSs to be configured on your device/network.
You can complete the configuration procedure by clicking on the button [Close] or on the button [Run DNS test page], located right below the green message, to run a test from your network.



Click on the button [Run DNS test page] a new page will open and a further test will be made to see if the DNSs are properly set up on your network.
If this doesn't works, a series of FAQs will be displayed with solutions to frequently encountered problems. You will also be able to open a support chat or a ticket that will be answered as soon as possible.
NB: For the test to be successful, you must be connected via an internal device to the network on which you want to enable Cloud Filters.

Else will appear a message like this: Congratulations! Your network is connected.



In this case, you can close the test page and the wizard window by clicking on button [Close].

Option B: CONFIGURATION WITH DYNAMIC IP

Choose the voice I have a Dynamic Ip. Then click on button [Continue].
This page requires the inclusion of the Brand and Model of the Router / Firewall on which you want to enable the Cloud Filter service.
Usually, this information can be found on the device label placed under the latter.
NB: This information will be used exclusively by us to improve the service by adding new guides.
Once you have entered these data, click on the button [Continue].



In this case, a window will appear showing the DNSs to be configured on your device/network.
NOTA BENE: Per motivi di sicurezza viene mostrato solo il primo carattere della password.



At the bottom of the page you can choose between three different options, namely:
- [View the guide]: Clicking on it will be shown a guide with the various steps to activate the service on the device you chose previously.
- [Skip test and close]: By doing this, the guide will be closed and the configuration procedure will then complete. This will not result in further testing.
- [Device connection test]: Selecting this option will run a test that will check if your device has been correctly synchronized with our Servers. The test will take up to 90 seconds.
If the link did not work correctly, an error message will appear on the right, such as the one shown below.
In this case, we recommend that you review the guide or contact us for technical support using the direct links that will appear under the error message.



If instead of a test run correctly, the following message will appear:



In the page will disappear the button [Device connection test] and it'll appear antoher one called [Open test DNS page].



Clicking on the latter will open a new page and a further test will be made to see if our DNSs have been properly set up.
If this doesn't works, a series of FAQs will be displayed with solutions to frequently encountered problems. You will also be able to open a support chat or a ticket that will be answered as soon as possible.
NB: For the test to be successful, you must be connected via an internal device to the network on which you want to enable Cloud Filters.



If the test will succeed, you will be able to close the test page.
Close also che page with wizard by clicking on voice [Close].

Congratulations!!!
The Service has been successfully activated on your network.
  Home

Service Cloud main mission is to filter and monitor your web traffic to give you full protection against the Internet threats.

What it does:
- Secures the company's information asset and its users private data
- Considerably reduces the company's waste of time.
- Allows the company to adhere to legal standards in protection of personal privacy.

In the HOME section you can find some general information about your network status:
- Blocked undesired requests, grouped by category.
- Allowed requests, grouped by category.
- Geolocation allowed requests, grouped by geographic area.
- Blocked malwares and threats, the number of threats which have been blocked.

On the top of the page, there's a Location submenu next to the customer's name. You can access this menu to run a traffic analysis on one of the customer's locations. If you don't specify a specific location, traffic analysis for the given customer will be global (all locations).
  Report

This page allows you to check traffic analysis reports.

From the drop-down menu on the left, you can select which kind of requests to analyze. The main choices are the following:
- Blocked/allowed requests by category: shows blocked and allowed requests to websites, grouped by category
- Blocked/allowed requests by macro-category: shows blocked and allowed requests to websites, grouped by macro-category
- Requests grouped by time slot: shows DNS requests in a specific day, grouped by time slot
- Requests grouped by day: shows DNS requests in a set time interval, grouped by day
- Blocked undesired requests: shows access attempts to blocked websites
- Allowed dangerous requests: shows accesses to unblocked websites considered dangerous by service
- Allowed geolocation requests: shows a world map with the number of requests grouped by geographic area
- Blocked malware and threats: shows the number of malware and threats blocked by filter
- Blocked Websites: shows the blocked websites with the highest number of access attempts.

On the top-right corner of the panel you can set start and end date of the time interval for which you want to monitor your network (you can click on the 'calendar' icons to set the dates).
You can further narrow your report analysis by clicking on the 'clock' icon to specify a time slot.

Clicking on the 'PDF' icon generates the report in .pdf format, while the 'email' icon allows you to send the report via email. You can use the email feature to plan a weekly report sending to the customer.

Clicking on 'Details' below the 'PDF' and 'email' icons shows you more information about the current report request.
  Blacklist

This panel allows you to manage the filtering rules for your network Internet navigation.
You can select websites categories or macro-categories to block.
To see the list of all categories included in a macro-category, click on the orange arrow on the left side of your desired category name. Then, find the category that you want to block and select the corresponding checkbox. You will notice that a 'DO NOT ENTER' sign will appear inside that checkbox: this means that all requests to websites included in that category will be blocked by filter.
By selecting the checkbox next to a specific macro-category, all its sub-categories will be automatically blocked.

You can also enable Google searches and images protection.
Turn on Google 'Safe Search' to limit searches results and avoid pornography and other unwanted content.
To enable this option, just select the checkbox on the left side of the item 'Google Searches Protection'.

It is also possible to block specific domains included in allowed categories or - viceversa - to allow specific domains included in blocked categories.
To block a specific domain, insert it in the text field below the item 'Personal blacklists', then press the Play button on the right side of the text field you have just filled in.

To allow a blocked domain you have to fill in the text field under 'Exceptions List' with the name of the website (WITHOUT http/https and www as prefixes; e.g. facebook.com).

Attention:
In some cases, allowing a particular website might require to unblock other domains which are dependencies of the first one. If you keep the 'Always run advanced analysis' option on, service will automatically suggest you which possible domains you need to unblock to allow the one you requested.
  Geolocation

In this page you can decide to block network traffic from and directed to specific countries, for security reasons.

The main reason behind Geolocation implementation was to protect the networks against Cryptlocker.

To block traffic from a whole geographic area (e.g. Asia), just click the dot under column 'Deny' next to the line corresponding to Asia. This will block traffic from and directed to every country in Asia.
Alternatively, you can specify which countries from a particular area you want to block. To do this, click on the orange arrow on the left side of your desired area line: this will open a submenu containing all the countries included in the area. Then, click the dot under column 'Deny' or under column 'Allow' next to the line of the country you want to manage.
  Networks

In this page you can set and manage your networks filtered by our service.
Three main modes are available:
- Static public IP: used if you only possess a Static public IP
- Dynamic public IP: used if you possess a Dynamic public IP
- Push-Device: used when installing a physical device inside the network, in order to automatically redirect your traffic on port 53 or 5353 to our servers.

PUSH DEVICE panel:
This panel allows management and monitoring of your Push-Devices.
These are the terms and settings you will find in this panel:
- Push-Device: the monitored unit name. You can edit its settings by clicking on the pencil icon on the left side of the device name.
- Serial: the unit serial code.
- Location: the location where the monitored unit has been deployed.
- Status: shows a green dot if the unit is correctly synced with our servers, a red dot otherwise.
- Last synchronization: the last time your unit has been synced with our servers.
- IP: the network public IP
- Unfiltered IP: the list of all static IP with unfiltered access to the Internet. You can access and edit this list by clicking on the pencil icon.
- Blocked IP: the list of all static IP with no access to the Internet (HTTP and HTTPS services blocked). You can access and edit the list by clicking on the pencil icon.
- Advanced: allows to change the communication port (53 or 5353) by clicking on the pencil icon.
- WiFi: shows whether the monitored unit has WiFi enabled or not.

IP panel:
This panel allows management of your devices.
These are the terms and settings you will find in this panel:
- Node: the network public IP
- Location: the location where the monitored unit has been deployed.
- Status: shows a green dot if the unit is correctly synced with our servers, a red dot otherwise.
- Last synchronization: the last time your unit has been synced with our servers. Filter checks the IP activities periodically.
  Support

This panel allows you to check the FAQs and to ask for support in case they're not enough to solve your problem.

To read the answer to a specific FAQ, just click on it.

If you don't find an answer to your problem, or one of the FAQs is not sufficiently comprehensive, you can click on 'Ask for support' to contact us directly. In that case, you will be asked to describe your problem, and you will be contacted back from one of our experts as soon as possible.
  Advanced: Multiprofile and multipolicies
The advanced features of FlashStart Cloud permits to enable multiple profiles within the same
customer/license and associate to a unique network (calling IP address).
Since FlashStart Cloud filtered DNS recognize the remote network (and configuration profile) from the
calling public ip (example: 1.2.3.4), the filtered-DNS can listen on multiple port:
- Standard 53 port (default profile)
- Other ports (110, 143, 5402, 5403 and other available on request)
By combining remote public ip and "called" DNS port, FlashStart Cloud can reply with different
configuration policies.
Let's make an example; we want to define two policy for a single customer:
- Standard DNS filtering for cabled LAN for employee (blocking facebook, pornography, ecc.)
- DNS port 5402 filtering for Wifi Guest LAN (with facebook enabled)
By the profile tool above, in FlashStart Cloud dashboard, we will configure default policy (and rename
"Default" to a custom label):



Then we will configure Blacklist selection for the standard profile that will reply to queries arrived on
standard 53 DNS port
Next, we will create a second profile (WiFi Guest), and we will match it to the "non-standard" 5402-Dns
port:



Here, we also will configure Blacklist selection (without blocking Facebook, as requested) and DNS request
to the 5402-port will reply with a different configuration from the standard 53-port.
At Router side, we will have to implement this configuration in the "outbound nat section":
- Standard users -> call remote DNS on port 53 -> NAT to FlashStart DNS on port 53
- WLAN Guest -> call remote DNS on port 53 -> NAT to FlashStart DNS on port 5402.